The Appalachian at Mountain Creek

Our stay at Mountain Creek Resort was disappointing from start to finish. When I booked the room, I was required to pay in full upfront, which is not typical for a hotel reservation. In hindsight, I’m glad I did — before our arrival, the resort tried to charge me a higher rate, claiming I had received a “block rate” for a wedding that didn’t even have one. The same thing happened to my daughter: she was quoted one price over the phone, but because she hadn’t prepaid, she was charged a higher rate at check-in. Upon arrival, things only got worse. There is no real front desk — just a young man named Joseph sitting at the snack bar with an iPad. We called ahead asking if early check-in might be possible and were told they could not promise anything but would do their best. When we arrived at 1 PM, we were told that we would be able to get to our room by 2 PM, so we waited patiently. Rather than keys, the resort send you a room code for the door lock on your room. By 2:30 we still had no room code. My elderly mother was waiting, and we were on a tight schedule for a wedding, yet Joseph kept saying he was “sending out codes” and doing his best but all he had was an IPad. My daughter received her room code first, but it didn’t work. By 2:45, I had to ask again for our code so we could get ready. Joseph said he would text it to me — but that text never came. Joseph told me he wasn’t responsible for the bad WIFI. I waited a few more minutes and finally went back to the snack bar and asked Jospeh to please write the code down for me so we could get into our room, which he did, and we were finally able to get into the room a little before 3pm. The room itself was clean but clearly unfinished — spackle on the walls, exposed pipes, and an electrical panel in the closet. My sister’s room was even worse: the air conditioning wasn’t on or working, and they spent a hot, uncomfortable night after their son’s wedding. The next morning, they discovered a tiny sign under the unit explaining that you had to push a hidden button for it to work. It’s truly unfortunate — the resort has great potential, but it’s extremely poorly managed. Between the billing issues, lack of organization, and basic comfort problems, our experience was frustrating and disappointing from beginning to end.

Great all around stay. Vicky was wonderful and really made us feel taken care of. Very fun venue for a wedding. Will definitely be staying there again.

We absolutely loved this place. Last minute summer holiday weekend booking for a 2BR Suite. The suite was amazing, with a patio opening to the base of the hill / walkway to the fun stuff. I felt such calm drinking a Fiddlehead on the patio as the sun went down while the kids ran around the slope. Don't come here trying to get a deal though... Everything was expensive, especially the little market in the lobby, which seemed to have a sliding scale on price, haha. If you are worried about spending this may not be so fun for you, or be sure to bring all your own food/drink. Some of the highly rated onsite restaurants were closed for the season but the Biergarten was open. I put in our order right before 7pm on a Saturday and could tell the staff couldn't wait to leave for the day. However, they were still helpful and nice. The food, though simple, was really good! If I could do it over, I'd ask for the BBQ sauce on the side on the pulled pork sandwich... The meat was insanely good but the sauce overwhelmed it. Oh well! PS: If you are old parents with young kids, the waterpark may be a challenge, lol. Best be prepared with the right footwear and get there early to get a locker if you can't checkin to the hotel until 4ish. We were total amateurs but enjoyed it nonetheless.